The Amazon situation was the first I’d heard about this problem so I assumed it was the same reason it happens on WM (and elsewhere). And while I certainly don’t expect Walmart to actually read reviews, I would think they would be concerned about potentially losing sales due to projecting a bad image and try to at least (poorly/cheaply) implement a system to address it.
Assuming it’s not like an email based feedback system but something with an asynchronous connection, it can’t be too hard to look for a handful of keywords (dent, missing, broken, spilled, delivery …) then throw up a Clippy-style message - “It looks like you’re talking about a problem with your order, would you like customer service to assist?” and then route the message/user in that direction.
I know I’m expecting a lot from our primitive technology in 2025 but I refuse to stop dreaming, dammit!
undefined@lemmy.hogru.ch 3 weeks ago
This is the same for virtually everything. I see it all the time in the App Store where everyone complains about some problem with the company (or developer) rather than the actual app and it’s infuriating.