Comment on There is a fee to close my HSA account
vk6flab@lemmy.radio 3 weeks ago
That schedule of fees looks like it’s straight from the 1980’s.
Comment on There is a fee to close my HSA account
vk6flab@lemmy.radio 3 weeks ago
That schedule of fees looks like it’s straight from the 1980’s.
Aceticon@lemmy.dbzer0.com 3 weeks ago
It deceives people whose idea of how things work in large companies hasn’t changed since the days when it was the manager of your bank branch who decided if you you should get a loan or not.
Nowadays, for certain in middle and large size companies, all the administrative main business pathways are heavilly if not totally automated and it’s customer support that ends up eating the most manpower (which is why there has been so much of a push for automated phone and chat support systems, of late using AI).
Those $25 bucks for “account closure” pays at most for a few minutes of somebody’s seeking the account from user information, cross checking that the user information matches and then clicking a button that says “Close accout” and then “Ok” on the confirmation box and the remaining 99% or so left after paying for that cost are pure profit.